Account Deletion

How to delete your account

In the app: open Profile → Legal → Delete account, enter your password to confirm it’s you, and confirm the final prompt. Your account is deleted immediately.

If you can’t access the app: email support@dataengine.ng from the email on your account, or with your registered phone number, and we will process the deletion for you.

What deleting your account does

Your login (phone number and email) is anonymised so it can no longer be used to sign in.

You are signed out of every device and your access to the app is removed.

Your profile and account are deactivated and cannot be recovered.

Before you delete

Withdraw your balance: if your wallet still holds money, withdraw it first — we will not let you delete an account with a positive balance so you don’t lose funds.

Business/vendor accounts: if you own a storefront on DataEngine, you cannot delete it from the app (it would affect your customers). Please contact support instead.

What we keep, and why

Because DataEngine processes financial transactions, Nigerian law requires us to retain certain transaction and identity records for a set period — even after deletion. These records are kept in anonymised, access-controlled form and are not used to contact you or for marketing.

Can I come back?

Deletion cannot be undone. If you want to use DataEngine again in future, you can register a new account with the same phone number.